Preparing the paste is an essential step for a successful application. If it is too thick or too thin, it can compromise the action of the henna and herbal powders, resulting in incomplete coverage/shading or an uneven result.
The paste should be applied generously to clean, slightly damp hair. The head should then be wrapped in plastic wrap.

Herbal dyes cover even 100% of gray hair perfectly from the very first treatment!
You just need to know how to do it properly. Choose the right plant or mixture for the color you want to achieve, prepare the paste correctly, apply it evenly (abundantly and trying to cover the entire area you want to color), wait the right amount of time, and rinse properly. Experience and practice are undoubtedly necessary.

No, it's impossible to lighten the natural hair pigment with plant-based dyes. Unlike classic dyes that open the hair cuticle, depigment it, and color it with their synthetic pigment, these dyes work by layering on top of the existing pigment. Therefore, they can only produce a tone-on-tone color or a darker shade.

There are no official studies regarding the relationship between herbs, pregnancy, and breastfeeding. We, above all, hope that the scientific community will dedicate itself to this increasingly important field.
This lack of specific studies, however, also indicates that there has never been a clear problem, otherwise there would already be a broad and clear body of literature on the subject.

We have never encountered any problems with our products, and there have never been any reported cases of negative effects from using herbs during pregnancy or breastfeeding. On the contrary, we have always received excellent feedback.

Generally, the only products on the market that should be avoided are henna products that are not 100% plant-based, for example, those with added picramate. Above all, we advise against using brands that do not guarantee all the necessary safety controls for a topical cosmetic product. In fact, dyeing plants are a cosmetic product in their own right and must therefore meet all the necessary requirements to be legally compliant: controlled microbial load (in the case of herbs, sanitization is required), guaranteed stability and PAO (Period After Opening), dermatological tests, and so on.

All our plants are 100% plant-based, without picramate or anything else, and are checked from every point of view to guarantee maximum safety; they are finally notified to the CPNP (European Cosmetic Notification Portal).

One of the plants that most frightens pregnant or breastfeeding women is fenugreek, as it is often read online that it could cause hormonal changes. However, this information is incorrect in the case of cosmetic treatments. The use of fenugreek during pregnancy and breastfeeding is only discouraged for internal use, i.e., as a food supplement.
For external use, it does not cause any problems (except for personal intolerances or allergies to the plant).

Our advice, for using herbs safely, is to always perform a skin test to check for any intolerances or allergies. In fact, as with food, it's always possible to have personal intolerances or allergies to specific plants.

To learn how to perform a patch test, click here .

Once the package is opened, any remaining powder can be stored in its tightly sealed bag and kept in a cool, dry place.
Ready-made batter, on the other hand, can be stored in the refrigerator for a couple of days or can be frozen and kept in the freezer for up to about three months, depending on the product and the initial condition of the batter.

To rinse off the hair mask, the ideal product is the Detangling Co-Wash. Alternatively, you can also use a conditioner (obviously eco-bio certified 😊); the important thing is not to use shampoo again for at least 48 hours after the treatment.

Generally yes, but be aware: some neutral plants can sometimes release a slight pigment, which may be visible on very light, bleached and/or particularly porous hair. Therefore, in the cases mentioned above, we always recommend a test on a hidden strand to see what result would be obtained on your hair before applying the paste to the entire head. Alternatively, we recommend plants without pigments such as Baobab or Goond Katira.

Yes, you can use herbs even after dyeing your hair. For safety, we recommend waiting about two to three weeks between a chemical treatment and a herbal treatment, and vice versa.

Yes, all our herbal products (neutral or coloring) from both the I Semplici and Arte d'Erbe lines are composed of 100% dried, micronized plant powder, packaged in Italy and sanitized. Even in the case of clays, we are talking about 100% natural clays without any added preservatives or additives of any kind.

Herbs and herbal blends can be mixed together without any problem. You just need to know how to do it correctly, especially when it comes to color, in order to achieve the right balance for your needs.
Our advice is to prepare the pastes of the products you want to combine separately and then combine them into a single compound. This way you can compose your personalized color treatment correctly. For herbs or neutral mixtures, however, there is no problem in preparing everything together at the same time.

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WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION VIA EMAIL?

First, please check your email's spam folder.
If the email is not in your spam folder, it's likely that an incorrect email address was entered during the order process, or the purchase was not completed correctly. In this case, please contact us .

WHAT ARE THE PAYMENT OPTIONS?

Debit Card - Pay securely and quickly with your Maestro debit card to make your online order even faster.
Credit Card - Pay conveniently on our site with a credit card. We accept VISA, Mastercard, and American Express. When paying with a credit card, the amount will be charged after order confirmation. We do not store your credit card information; it is only transmitted in encrypted form. Your credit card data is encrypted using SSL – guaranteeing a high level of security and a safe purchase.
PayPal - If you wish to pay with PayPal, at the end of the ordering process you will be redirected to the PayPal website. Here you can log in with your PayPal account and confirm the payment.
Within a few minutes, the payment will be registered in our system and the order can be processed. With PayPal payment, the amount will be debited immediately after order confirmation. We cover the PayPal transaction costs, so there are no additional costs for the customer.
Postepay - Your Postepay card is processed like a regular credit card. To use this service, select "credit card payment". We do not have a Postepay account, so it is not possible to debit the amount from our account.
Amazon Pay - Simply log in using your Amazon account credentials and select your saved payment and shipping information. This means you can pay on our site without entering payment or delivery details; with Amazon Pay, your purchase is fast and secure.
Following the purchase, Amazon Pay will send an email to confirm the payment authorization. The order confirmation and receipt will be sent by Phitofilos Store. The Amazon Pay service is free and incurs no transaction fees.

PLEASE NOTE: Even when paying via Amazon Pay, Phitofilos Store's terms and conditions of sale apply. Using Amazon Pay, you do not need to provide your payment details to third parties. Furthermore, Phitofilos Store cannot view your personal payment details saved in your Amazon account.

IS CREDIT CARD INFORMATION SAVED?

You can save your credit card details to your personal account. This does not mean that your credit card data is stored by us. The data is sent encrypted to the provider and your bank. Furthermore, the credit card is linked to the address specified at the time of ordering. For orders with the same address, no further verification will be needed, thanks to the registered control number.
If the address is changed, a new credit card verification will be required.

HOW MUCH ARE THE SHIPPING COSTS?

Standard Shipping €6.90*
Free shipping on orders over €39.90

Shipping to smaller islands (Capri, Ischia, Elba, Giglio, Capraia, Pantelleria, Lampedusa, La Maddalena, Lipari, Ustica, Campione d'Italia, Livigno) and the Venice Lagoon is subject to a €15 surcharge on top of standard rates, as the courier must take a ferry to deliver the package. To avoid this surcharge, we kindly ask customers to provide a mainland shipping address.

WHICH COURIER IS USED FOR SHIPPING?

GLS Express Courier
Delivery is made by GLS Express Courier.
After shipment, delivery takes 1-2 days. Following a successful order, a confirmation email will be sent directly. The courier we use strives to make deliveries as quickly as possible. Please understand that delays may unfortunately occur, usually due to weather conditions or traffic.

WHERE IS MY PACKAGE?

Check the status of your order at any time using the tracking code you will receive via email when the package is shipped. If you haven't received the email, check your spam folder. If you haven't received any package within 3-4 days of shipment, we recommend checking its status using the tracking code.

I RECEIVED A DAMAGED PRODUCT, WHAT CAN I DO?

If you receive the order in a broken, wet, or obviously tampered-with box, in a plastic bag, or in a courier's box, please do not accept the goods or accept them with reservations.
If you notice damage later, please check the contents of the package for any damage. If the package is accepted anyway and the damage is verified later, please contact us ; we will assess the conditions for a possible refund.

I RECEIVED THE WRONG PRODUCT/INCOMPLETE ORDER, WHAT CAN I DO?

We apologize for the inconvenience. Please contact us with all the details. We will then arrange a refund or resend the correct product.

HOW DOES THE RETURN WORK?

We offer free returns or exchanges within 14 days of receiving the order.
The cost of return shipping is the responsibility of the customer. Please contact us for instructions on how to return the goods. Remember to include the return form or a note in the package with your details (name, surname, address, order number) and the reason for the return. You can return the goods received without prior notice within 14 days. Returned products must be sealed and in perfect condition in their original packaging (unopened and unused). We recommend that you pack the products well and ship them in a padded envelope or a well-packed box. You can find the legal information regarding returns on the Terms and Conditions page.

HOW CAN I GET A REFUND IF I RETURN MY PURCHASE?

As soon as your package arrives, we will process your refund. You can return the product in exchange for a voucher, a different product of equal value, or a direct refund using your original payment method. The refund will be processed within a few days. For any questions, please do not hesitate to contact us .

HOW CAN I REVIEW A PRODUCT?

On our website, you have the opportunity to leave a rating and write a review for each product you purchase.
Your opinions and personal experiences provide valuable support for us and all other customers. Use this feature to give everyone a better idea of the product you purchased and to share your personal experience.
If you decide to write one or more reviews, we ask that you follow these guidelines:

• focus exclusively on the product you want to review and describe your experience;
• The review should focus solely on the product and not comment on the website, customer service, or courier. For any questions regarding your purchase or comments about our shop, please contact us .
• Provide specific details on the advantages and disadvantages of the product, justifying them if possible;
• Keep in mind that the purpose of the review is to provide support to other customers who are considering the purchase.

We reserve the right to delete or block product reviews in the following cases: (i) the review does not relate to the product itself, (ii) the review contains obscenity, profanity, defamation, or language inappropriate for a public forum, (iii) advertising, pricing, spam, or references to products or offers from other websites or competitors, (iv) the review contains email addresses, phone numbers, links to other sites, and contact information, (v) critical or malicious comments about other reviews, the site, or individuals, (vi) images showing improper use of the products.

I HAVE IDEAS AND SUGGESTIONS FOR THE WEBSITE, WHO CAN I CONTACT?

We appreciate any ideas, comments, and suggestions to improve our service. Please contact us .

I FOUND CHEAPER PRICES IN ANOTHER E-SHOP, WHO SHOULD I REPORT IT TO?

In this case, please contact us , providing us with the product link and the corresponding price.

HOW IS MY PERSONAL DATA PROCESSED?

To find out how your data is processed, we recommend that you carefully read our Privacy Policy.

DO YOU NEED FURTHER ASSISTANCE?

If you need any further information, please do not hesitate to contact us .